Resolved -
Current status: We've monitored the environment and confirmed that service has been restored as of 03:21 UTC October 15, 2026. The errors on some catalog and marketplace pages that we mentioned in our previous update were unrelated to this issue. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified region may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 00:48 UTC October 15, 2026
Incident end time: 03:21 UTC October 15, 2026
Preliminary root cause: A recent release to the affected region introduced an issue that prevented Snowsight from loading.
A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.
Oct 15, 04:55 UTC
Update -
Current status: We've identified a recent software release in the affected region as the source of the issue, and we're reverting to the previous release to restore service. Customers may continue to experience errors when attempting to access catalog and marketplace pages while this effort is underway. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 00:51 UTC October 15, 2026
Oct 15, 04:29 UTC
Update -
Current status: We've identified a recent software release in the affected region as the source of the issue, and we're reverting to the previous release to restore service. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 00:51 UTC October 15, 2026
Oct 15, 03:56 UTC
Update -
Current status: We've identified a recent software release in the affected region as the likely source of the issue, and we're reverting to the previous release to restore service. We're investigating options to expedite the reversion process. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
ETA: An ETA isn't available yet. We'll provide one as soon as possible.
Incident start time: 00:51 UTC October 15, 2026
Oct 15, 03:17 UTC
Identified -
Current status: We've identified a recent software release in the affected region as the likely source of the issue, and we're reverting to the previous release to restore service. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
ETA: An ETA isn't available yet. We'll provide one as soon as possible.
Incident start time: 00:51 UTC October 15, 2026
Oct 15, 02:47 UTC
Investigating -
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 01:45 UTC October 15, 2026
Oct 15, 02:22 UTC
