AWS - China (Ningxia): INC0151174
Incident
Report for Snowflake Operated by DCC
Resolved
Current status: We've monitored the environment and confirmed our mitigation has restored the service. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified regions may have been unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may have encountered connection errors or timeouts.
Incident start time: 22:34 UTC January 15, 2026
Incident end time: 21:15 UTC February 03, 2026
Preliminary root cause: An issue with our deployment automation system resulted in a failed network routing configuration update for private connectivity endpoints.
A root cause analysis (RCA) document will be published within five business days.
Customer experience: Customers hosted in the specified regions may have been unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may have encountered connection errors or timeouts.
Incident start time: 22:34 UTC January 15, 2026
Incident end time: 21:15 UTC February 03, 2026
Preliminary root cause: An issue with our deployment automation system resulted in a failed network routing configuration update for private connectivity endpoints.
A root cause analysis (RCA) document will be published within five business days.
Monitoring
Current status: We've completed applying our mitigation and are monitoring the service to confirm the issue is resolved.
Customer experience: Customers hosted in the specified regions may be unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts.
Incident end time: 21:15 UTC February 03, 2026
Preliminary root cause: An issue with our deployment automation system resulted in a failed network routing configuration update for private connectivity endpoints.
Customer experience: Customers hosted in the specified regions may be unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts.
Incident end time: 21:15 UTC February 03, 2026
Preliminary root cause: An issue with our deployment automation system resulted in a failed network routing configuration update for private connectivity endpoints.
Update
Current status: We identified an issue with our deployment automation system that resulted in a failed network routing configuration update for private connectivity endpoints. We're in the process of applying a potential mitigation to address the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts.
Customer experience: Customers hosted in the specified regions may be unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts.
Customer experience: Customers hosted in the specified regions may be unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts.
This incident affected: AWS - China (Ningxia) (Security and Privacy Features).